Duty of Candour
Candour means Frankness, Openness and Honesty
The Practice policy is to act in an open and transparent way with clear, honest and effective communication with patients and their families and carers throughout their care and treatment. this includes informing patients in a timely manner if things go wrong.
- Acknowledge, apologise and explain if things go wrong
- Carry out investigations into incidents affecting patient safety
- Provide support for those involved in the incident, both patients and staff, to help them cope with physical and emotional impact
- Reassure patients, families and carers that the lessons learned will prevent any safety incidents happening in the future.
Practice Privacy Notice
ROCK COURT SURGERY Privacy Notice
Surgeries, like ROCK COURT SURGERY have to keep information about people. It is law that the companies must keep this information safe and secure.
This is called a Privacy notice.
ROCK COURT SURGERY will keep information about you to make sure that we can take the very best care of you.
Information Rock Court Surgery may keep about you include:
- Your basic details e.g. name, address, date of birth, emergency contact
- How we support you
- Your likes and dislikes
- Details about your health (which we keep extra safe)
Information Rock Court Surgery may keep about your health can include:
- Choose the support, care, and services that you might need
- Keep you safe and healthy
- Help you find the right treatment
ROCK COURT SURERY must follow the law when collecting, storing, or sharing information about you.
ROCK COURT SURGERY will always keep your information private and safe. The only people that we will let see your information are:
- People with permission like a member of your family who will support and help you to understand your records
- People who have the right to see it by law
People or organisations who may have a legal reason to see your information may include:
- Parts of the health and care system, such as your other health professionals, social workers, or pharmacy staff
- Your local council
- The policy or security services
Rock Court Surgery may keep your information for:
- How long the law says we must keep it for, and the rules set by other organisations
- The amount of time can depend on why it was needed in the first place
- Or we will follow a Date Retention Policy, this will tell us how long we keep your information
You have these rights when it comes to your information:
- The information we keep about you is yours
- We will make sure it is kept private and is only uses properly
- You can ask to see a copy of the information we have about you
- If you think the information, we have about you is wrong, or has parts missing, you can ask us to correct it
- If you think we have information about you this is no longer needed, you can ask us to delete it (But we will not be able to delete it if the law says it is still needed)
- You can ask us to stop some of the ways that we use your information, even if you do not want your information deleted
- You can ask us to delete information by withdrawing consent (consent is when you gave us the permission to use your information)
- You can ask us not to use your information for legitimate interests (This means we have a clear reason or goal for doing something)
If we cannot do what you have asked us to do, or you need help then you can contact the
Date protection officer: Dr David Ball
If you are not happy in any way with how we have handled your information, then you can contact the information Commissioners office:
Call their helpline on 0303 123 1113