What are Online Services?

Online services can enable you to:

• Book, check or cancel appointments with a GP or nurse
• Order repeat prescriptions
• View parts of your health record, including information about medicines, vaccinations and test results
• View communications between your GP surgery and other services, such as hospitals

There are lots of apps and websites you can use to order repeat prescriptions. Some may also let you see your medical record and book GP appointments.

When you've chosen a service to use, you'll need to register to create an account. Some recommended services are:

• Patient Access
• NHS App
• myGP

How to Register

To register for online services, you will have to create an account with a service provider such as Patient Access or the NHS App.

Once your account has been created, you will then have to link your GP records to it. To do this, please contact us and ask for your linkage document, or complete this form. Your linkage document will contain the following details:

• Linkage key
• ODS Code
• Account number

These details can then be entered into the app to link your records.

Before we can supply this linkage document, we will have to verify your identity; we will either request that you show us a form of ID, or we will ask you a series of security questions.

From October 2023, you will be able to see all of the information within your health record automatically. If you are over 16 and have an online account, such as through the NHS App, NHS website, or another online primary care service, you will be able to see all future notes and health records from your doctor (GP). Some people may already access this feature, and this change won’t effect you.

Book Appointments

Please note: online appointment bookings are currently suspended for routine GP and Nurse appointments, but will be returning soon.

Registered Patients can book routine appointments with a GP or Nurse through your online account. This service also allows you to review and cancel any appointments that you have booked at the practice.

You should also be able to see details on future appointments, including those that were booked over the phone or at the Reception Desk. The system will not let you book any appointments online if you already have an appointment booked with a doctor or nurse.

Order Medication

If you have a regular repeat prescription, you can request your medications through your online account. You can also track the status of your prescription and see when it is awaiting GP approval, issued, or rejected. Some apps will also send you a notification when your prescription has been issued.

You can also add or amend your pharmacy nomination through your online account.

View your GP records online

From October 2023 you will have automatic access to view your GP records online. The records you will be able to view will be from October 2023 onwards. If you would like to see your historic GP records (i.e. any records before October 2023) please complete the below form and return this to the Practice, for the attention of the Practice Manager.

• Online Records Access Form

If you need to request a copy of your records, please see our Subject Access Request page for more information.

Online Consultations

PATCHS is an online consultation service that allows you to quickly and easily access GP services online. All you have to do is answer a few simple questions and PATCHS will get you the help you need quickly.

You can get started using PATCHS in four simple steps:

1. Accessing PATCHS: you can access PATCHS by clicking on the banner on the homepage or by using the NHS App.
2. Registering for PATCHS: you can access PATCHS by using the NHS App or NHS Login (if you have an account) or by registering for a PATCHS account. It is also possible to access PATCHS with a 'Guest Account' so you do not need to register, but this will mean that you will need to enter all your personal details every time you contact us and you will not have access to view historic requests.
3. Logging in to PATCHS: Once you have registered, you can login by entering your registered email address and password.
4. Submit your request: Simply choose the appropriate option regarding your request and answer a few simple questions to help your GP understand your problem. Your answers are then sent to a GP who will respond as quickly as possible, and always within 48 hours. Initial responses may be via online message or telephone, and face-to-face or video consultation appointments will be arranged if needed.